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» You are here: Home » Kershaw Knives Warranty

Kershaw Knives Warranty

The following is brought to you by Kia USA, Ltd, manufactures of Kershaw Knives
For more information about Kershaw Knives & their warranty please visit the Official Kershaw Website .


Please ship your knife, along with the required warranty form describing desired service to:

Kai USA ltd., Kershaw Knives
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
1-503-682-1966


CLICK HERE FOR THE REQUIRED WARRANTY SERVICE FORM


Limited Lifetime Warranty

Kershaw products are guaranteed for the lifetime of the original owner to be free of defects when received from the factory. Any product we find to be defective in its original material, construction, or workmanship will be repaired or replaced with the same item or one of equal value at no charge. (Of course, normal wear, abuse such as prying with the knife, or neglect are excluded from this non-transferable warranty.) For warranty service, please return product via UPS or insured mail. Include your name, address, telephone number, and a short explanation of the warranty service requested to the address below. Please allow 4-6 weeks for delivery.

Kai USA ltd., Kershaw Knives
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062


LIABILITY DISCLAIMER

Kershaw Knives are intended and sold for legitimate sporting purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Certain knife styles, blade designs, and blade lengths are not allowed in specific areas. In light of recent events involving national security, knives may not be permitted in government buildings or on government property (such as court houses, federal offices, national monuments, and airports), and government officials may take the position that knives are "weapons" under applicable laws. Due to the complexity and constantly changing nature of these laws and regulations, it is impossible for Kai USA ltd., Kershaw Knives, to be aware of every restriction in every location in which our knives may be sold or carried. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Kai USA ltd., Kershaw Knives, are solely responsible for any claims resulting from violation of these laws and/or regulations.

WARNING! Knives are extremely sharp tools and should only be used with the utmost care and caution. Any use other than cutting is considered misuse and abuse and will void your warranty.

Kershaw products are made in the USA, Japan, Taiwan, Mexico, Sweden and China as indicated on the product.

We reserve the right to change specifications, materials, or discontinue products at any time without notice.


Warranty FAQ's

Where do I ship my knife for warranty service?

Please ship your knife, along with a note describing desired service to:

Kai USA ltd., Kershaw Knives
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
1-503-682-1966

Can I ship my knife in a padded envelope?
Please use a box. Padded envelopes are often ripped or torn open during the shipping process and your knife could be lost. We cannot be responsible for knives lost during shipping.

Can I have my old knife back if you choose to replace it?
We're sorry, but we cannot replace a knife and return the old one.

I shipped my knife to you for sharpening or repair. Have you received it yet?

We encourage you to ship via UPS or Fed-Ex as these companies automatically provide a tracking number. The tracking number allows you to easily verify your knife's arrival at our facility. If you prefer mailing the knife to us via the post office, we suggest insuring the package and using the Delivery Confirmation service. Again, this will provide a tracking number for verification of the arrival of the knife.

Please remember that shipping and mailing times vary greatly. Check with your shipping service for the approximate shipping time from their facility to ours.

Can I have a part sent to me?
Yes. However, we cannot ship a blade to you. If your knife needs a blade or you need more than one part, please send it in for FREE warranty service. If you want us to ship you parts other than the blade, just use the Contact Us form on the bottom of this page to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four-digit model number on the blade or handle.

What is your turn around time?

We process warranty requests as soon as possible. But please allow four weeks from the day you ship the knife before contacting us.

Will you sharpen my knife?

Yes. We sharpen every Kershaw knife sent in for warranty service as part of our normal procedure. (In fact, we will sharpen your Kershaw knife even if it doesn't need warranty service. Please see below.) We provide this additional service free of charge. Please note that we can only sharpen and repair Kershaw knives.

How will I know if my knife is covered under warranty?

Please provide your phone number and the best time to call you in your letter of information. If there is any problem with your coverage, we will call you to discuss your knife. Otherwise, we will repair and sharpen your knife within our usual turnaround time.

Do I include money for return shipping costs?

No, we do not charge for the return shipping costs. (You will have to pay for the initial shipping costs to us, however.) Please note that in order to keep our costs down so that we can continue providing warranty service free of charge, we will return your knife to you via the US postal service only. We cannot accommodate overnight or other special shipping requests.

Can I send my knife back to you for routine sharpening?
Yes, we will happily sharpen any Kershaw knife for you. There is no cost for this service, aside from that of initially shipping the knife to our facility.

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Kershaw Knives Direct does not have any affiliation with Kai USA, Ltd., the parent company of Kershaw, Shun and ZT knives. You may visit their official site at www.kershawknives.com .

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