- Will you share my information with other companies?
- Is my order transaction and information secure?
- What forms of payment do you accept?
- I don't have a credit card. Can I have my package shipped C.O.D.?
- How do I place an order?
- Does KershawKnivesDirect.com accept international orders?
- How soon will my order ship?
- What if an item I order is out of stock?
- What if I get the wrong item or want to return something?
- What should I do if a product arrives in a damaged condition?
- What are my responsibilities as a buyer?
- Will you share my information with other companies?
We will never share any personal information including your email address for any reason other than required by law.
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- Is my order transaction and information secure?
For transaction security, we use 128-Bit SSL (Secure Sockets Layer) technology. Your account information and transaction data are stored in encrypted databases. Most browsers will indicate a secure connection within the status bar at the bottom of your screen. (Look for the padlock during checkout)
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- What forms of payment do you accept?
We Accept Visa, Master Card, Discover, American Express and PayPal.
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- I don't have a credit card. Can I have my package shipped C.O.D.?
Unfortunately, we only ship merchandise which has been pre-paid. You may download and print an order form off our Web site and send that in with your check or money order or use PayPal.
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- How do I place an order?
To purchase online, click on the "Buy Now" button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be given the opportunity to adjust your billing and shipping information and then you will be prompted for your credit card or PayPal information. At this point, you will be ready to place your order. After your order is processed and approved, you will receive an email confirmation. Once your order has been processed for shipment, you will receive a shipment tracking number so you will have the ability to track your package.
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- Does KershawKnivesDirect.com accept international orders?
Currently, we only ship within the United States.
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- How soon will my order ship?
Orders received before noon are usually shipped the same day, "except on weekends and holidays". Orders received after noon are usually shipped next day before noon. We make every effort to ship out all orders received on Friday before day's end. The carriers we use are UPS, FedEx, and the US Postal Service if you are shipping to a PO box. Please note that only USPS will deliver to Post Office boxes. Please verify all shipping and billing information before submitting your order.
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- What if an item I order is out of stock?
In case an item is out of stock, we will contact you before back-ordering the product(s) and notify you by email or phone, the current situation. You may choose to wait for the restock, exchange it for another item, or cancel the order and receive a full refund.
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- What if I get the wrong item or want to return something?
If we goof and send you the wrong item, please send it back in its original package. You will be reimbursed for the shipping charges. If you goofed and ordered the wrong item or want to return something, there was an 20% re-stocking fee and you pay shipping. The product must be in new condition and in the original packaging. To return an item, please email us with order details at sales@kershawknivesdirect.com and we will forward you instructions. You should use a track-able package delivery, i.e. UPS GROUND or USPS PRIORITY with delivery confirmation. The purchase price of the item (minus Shipping) will be refunded to you as a credit and will be issued in the same manner payment was made to KershawKnivesDirect.com. PLEASE ALLOW 2 WEEKS for credits to be issued.
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- What should I do if a product arrives in a damaged condition?
We inspect all items prior to shipment. We insure each item but we are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier (UPS at 1-800-PICKUPS, or the US Postal Service) immediately. DO NOT RETURN THE PACKAGE TO US, but do contact us and let us know that there is a problem so that we may follow up with the carrier.
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- What are my responsibilities as a buyer?
Though anyone can buy accessories such as sharpeners, sword stands, and knife display cases, you must be at least 18 years of age to purchase weaponry (i.e. knives, axes) from KershawKnivesDirect.com. The buyer has sole responsibility for ascertaining and obeying all applicable local, state, federal and international laws regarding the possession and use of any item purchased from KershawKnivesDirect.com. All products are sold subject to public law 90-351, title III, U.S.D., Section 2511, and any local, state or federal ordinances. Consult your local and state laws before ordering if you are in doubt. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that he/she is of legal age. KershawKnivesDirect.com will not be liable for the misuse of any product purchased from us or any of our distributors or dealers.
***Warning***
ANYONE attempting to falsify information or defraud our company in any way, WILL be turned over to the proper authorities and met with swift legal action!
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